StoreChart
Lead Capture

Leads captured in real time, not through an abandoned form

When the widget detects buying interest or a question it can't answer, it collects contact details through natural conversation and hands a ready-made lead to your CRM.

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A lead captured in real time, not a form left half-filled

The widget senses the right moment to ask for details

  • The request for contact details only appears when the widget detects buying intent or a question beyond its knowledge base — not in every conversation
  • Name, phone, email, and area of interest are collected through natural conversation, avoiding the separate form visitors tend to abandon
  • Every captured lead flows automatically into StoreChart's leads pipeline and CRM, along with a summary of the conversation that led to it
  • An instant alert to your team when a new lead arrives makes sure follow-up starts while the visitor's interest is still fresh

Lead capture capabilities

Higher conversion from visitors to handled inquiries

Buying-intent detection
The widget picks up on signals like questions about price, availability, or product comparisons, and opens a natural request for contact details at the right moment in the conversation.
In-conversation collection
The request for name, phone, and email is woven naturally into the chat dialogue, instead of showing a separate form that visitors tend to abandon halfway through.
Automatic CRM handoff
Every captured lead flows automatically into StoreChart's CRM leads pipeline, tagged with its source (the on-site widget) and the date it was captured.
Full conversation summary
Every lead comes with a short summary of the conversation that led to it, so the team following up knows exactly what the visitor asked about and what they were interested in.
Real-time alerts
Your team gets an instant email or WhatsApp alert for every new lead captured, so follow-up can start while the customer's interest is still high.
Export to external tools
Export captured leads to CSV or an external CRM so they slot into whatever other tools your sales team already relies on.

How does it work?

From a site visit to a ready lead in your CRM

1
A visitor starts a conversation

A site visitor opens the widget and starts asking about products, pricing, or policies — the bot handles the conversation as usual.

2
The bot senses the moment to ask

When buying intent surfaces, or the bot can't answer a question accurately, it naturally asks for name, phone, and email as part of the ongoing conversation.

3
The lead lands in the CRM with context

The details and conversation summary are saved automatically into the leads pipeline, and your team gets an alert to start immediate follow-up while interest is still high.

Captured leads list

The leads screen lists every inquiry captured from the site, with name, contact details, a short conversation summary, and source tag, sorted by capture date.

Integrations

WhatsApp Business

WhatsApp Business

WhatsApp Business API — messages, templates, and automation

Make.com

Make.com

Automation with Make.com — no-code workflows

Frequently asked questions

It picks up on buying-intent signals — like questions about price or availability — or a case where it can't answer something accurately from the knowledge base, and only then naturally asks for name, phone, and email, without ever showing a separate form.

Related capabilities

AI agent
Smart on-site bot that answers customers, captures leads, and summarises chats
Learn more
Customers & CRM
Full customer profile — history, orders, segmentation, and communication
Learn more

Start capturing leads straight from your website

The widget works 24/7 — every lead lands in your CRM with full context

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