Question 1

How do you connect a WhatsApp Business number to StoreChart?

Accepted Answer

Connection happens through Meta's official Embedded Signup flow, which takes about three minutes on average and verifies the number directly with Meta. Once connected, every inbound and outbound message from that number appears in StoreChart's unified inbox.

Question 2

How many team members can reply from the inbox at once?

Accepted Answer

There's no technical limit on how many team members can view the inbox; the practical limit depends on your subscription plan. Assigning a conversation to a specific agent prevents two people from replying to the same conversation at the same time.

Question 3

How does the inbox know whether a message is from an existing or new customer?

Accepted Answer

Matching happens automatically by the sender's phone number — if the number already exists in the CRM, the conversation shows up with the customer's full history; if not, a new customer profile is created automatically starting with that first conversation.

Question 4

Can you send bulk marketing messages from the inbox?

Accepted Answer

Yes, but only through message templates pre-approved by Meta — this is a WhatsApp requirement for any business-initiated message sent outside the 24-hour customer-service window that starts from the customer's last message.

Question 5

What happens to messages that arrive outside business hours?

Accepted Answer

Every incoming message is saved to the inbox and marked unread, so as soon as your team logs in they can clearly see which conversations are waiting for a reply, without missing anything that came in overnight or over the weekend.

Question 6

Can I search across the full conversation history?

Accepted Answer

Yes — full-text search covers every conversation connected to your WhatsApp Business number, so finding a past message from a specific customer takes seconds instead of scrolling.

Question 7

What happens if two agents reply to the same conversation at once?

Accepted Answer

Assigning a conversation to one agent locks it against duplicate replies from teammates, avoiding the confusing experience of a customer getting two different answers to the same question.

One WhatsApp inbox for your entire team, wired directly into your CRM

Every WhatsApp conversation, in one place, for the whole team

WhatsApp Inbox capabilities

How do you get started?

WhatsApp inbox screen

Integrations

Frequently asked questions